Dear guests,
We are pleased that you have chosen our Hotel Arena am Zoo.

Check in around the clock!

Not everything can be planned.
Our check-in machine offers our guests the greatest possible flexibility

Whether business travelers or tourists – all our guests are happy to be able to check in flexibly and independently at any time of day or night at the check-in machine. Regardless of whether you have previously booked via a booking portal, our own website or by telephone or e-mail, the machine will guide you through the self-check-in process in just a few steps. Of course, if there is capacity, you can also book a room at the machine without prior reservation and check in directly.

Check in

To check in at our Arena Hotel, please fill out our Online registration form.

This is necessary to comply with the Federal Registration Act and you the Tourism fee for a business stay.

Due to the pandemic situation, our reception is not permanently manned.
If you arrive during reception hours, you can do this as usual with our colleagues.

If you arrive outside our reception hours, please use our check-in machine at the back of the building. There you can pay, you will receive your room card and a receipt for the payment with your room number and WiFi access.

The key card opens the main entrance door/rear building entrance and the respective room door.
In the room, please insert the card into the holder provided to switch on the electrical equipment.

Check out

To check out, please drop the key in the mailbox next to the main entrance door or leave it in the room.

We will then bill you for any open costs as requested or send you a PayLink for online payment.
Please note: Our PayLink is sent via the email noreply=pay-link.eu@secure.pay-link.eu.

PLEASE NOTE THAT THE MACHINE ONLY ACCEPT CARD PAYMENT. (VISA, V-PAY, MAESTRO, GIROCARD, MASTERCARD, JCB, UNION PAY, DINERS CLUB)

If you have already paid in advance, this is noted in the check-in machine and no further payment is required.
Additionally booked services as well as the tourism contribution of the city of Frankfurt can be conveniently paid for at the machine.

We would also like to point out that the payment for your overnight stay is due at the latest at the time of check-in. This also enables you to check out without contact at any time.